Privacy Policy

Fetch Technology Pte. Ltd. ("Fetch", "we", "us", or "our") is a company incorporated in Singapore. We provide AI transformation and workflow implementation services to businesses. Our registered address is in Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website (fetch.tech), enquire about our services, or engage us as a client.

We collect personal data that you provide directly to us and data collected automatically when you use our website.

• Data you provide directly:
• Name, job title, and company name when you submit an enquiry or book a call
• Email address and phone number when you contact us
• Information you share during discovery calls, strategy sessions, or client engagements
• Any other information you choose to provide in correspondence with us

• Data collected automatically:
• IP address and approximate location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Anonymised analytics data collected via our website analytics provider

Our website includes an AI chat assistant ("Ask Fetch"). Messages you type are sent to our AI provider, Anthropic PBC, to generate a reply, and — once the assistant judges the conversation ready for a human — a transcript is emailed to our team so we can follow up.

• Please do not share confidential, financial, health or other sensitive personal data in the chat; use the enquiry form or email instead.
• Transcripts are retained for up to 2 years as enquiry data (see section 6).
• The assistant can be wrong; nothing it says is a quote, a commitment, or advice on grant eligibility.

We use your personal data for the following purposes:

• To respond to your enquiries and schedule calls or meetings
• To provide our services to you as a client
• To send you information about our services that you have requested
• To improve our website and understand how visitors use it
• To comply with our legal and regulatory obligations
• To protect our legitimate business interests

We do not sell your personal data to third parties. We do not use your personal data for automated decision-making or profiling.

We process your personal data on the following legal bases under the Singapore Personal Data Protection Act 2012 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR):

• Consent: Where you have given us explicit consent to process your data (e.g., by submitting an enquiry form)
• Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
• Legal obligation: Where we are required to process your data to comply with applicable law

We may share your personal data with the following categories of third parties:

• Service providers (sub-processors): Cloudflare, Inc. (website hosting, edge functions, analytics), Resend, Inc. (transactional email for enquiries), Anthropic PBC (AI chat assistant), and Meta Platforms (WhatsApp, if you choose to contact us there). These providers are contractually bound to process your data only on our instructions.
• Professional advisers: Lawyers, accountants, and auditors where necessary for our legal and compliance obligations.
• Regulatory authorities: Government bodies, law enforcement agencies, or courts where we are required to disclose information by law.

We do not share your personal data with any other third parties without your explicit consent.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Enquiry and contact data: up to 2 years from the date of last contact
• Client engagement data: up to 7 years from the end of the engagement, in accordance with Singapore's business record-keeping requirements
• Website analytics data: up to 13 months on a rolling basis

When personal data is no longer required, we securely delete or anonymise it.

Under the PDPA and, where applicable, the GDPR, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal data.
• Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time.
• Erasure: In certain circumstances, you may request that we delete your personal data.
• Data portability: Where applicable, you may request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to improve your experience and collect anonymised analytics data. Cookies are small text files stored on your device.

We use the following types of cookies: — Essential cookies: Required for the website to function correctly. These cannot be disabled. — Analytics cookies: Used to understand how visitors interact with our website. All data collected is anonymised.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

Our primary operations are based in Singapore. If we transfer your personal data outside Singapore, we will ensure that appropriate safeguards are in place in accordance with the PDPA's data transfer requirements, including ensuring that the recipient country provides a comparable level of data protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact us:

• Fetch Technology Pte. Ltd.
• Email: privacy@fetch.tech
• Singapore

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.